How
It Works
• How
do I get started?
• Where
do you pick up and drop off my clothes?
•
Do I have to be present when the
drop off or pick up is made?
• How
do I tell you about a special request or issue I have with my
clothing?
• What
time should I pickup and drop off my clothes?
Payment
and Prices
• Do
you charge a delivery or membership fee?
•
How do I pay for your dry cleaning services?
• Do you have a
price list?
• Do
you have a minimum order requirement?
HOW IT WORKS
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How do I get started?
Call us at 604-683-BLUE (2583) to start your delivery service or sign-up on our website. It’s quick and easy. If you are working in one of many offices where we already provide regular delivery service simply print the New Customer Form and include it with your first order.
Where
do you pick up and drop off my clothes?
If you would like service in your office or residential building, call us to find out your drop-off/pick-up location.
Do I have to be present when
the drop off or pick up is made?
No. Your delivery person will pick up and drop off your dry
cleaning order at the designated locations at your home or office, without
interrupting you.
How
do I tell you about a special request or issue I have with my
clothing?
Simply write your message on a large sheet of paper and put it in the bag with your order.
Provide detailed instructions. You may also inform us of
your overall preferences, such as starch level (none/light/med/heavy)
and shirt service (hanging or folded).
What
time should I pickup and drop off my clothes?
Downtown orders dropped off by 9:30 am will typically be returned in 2-3 business days and after payment is received.
We will send you an email with the delivery date your clothes will
be returned. Customers who use on-call service, and notify us by 9:30 am, will receive their order in 2-3 business days as well.
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PAYMENT
AND PRICES
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Do you charge a delivery
or membership fee?
There is no membership fee. A delivery fee will also be waived if your order meets a minimum order requirement. Orders below a minimum order requirement will be subject to a $5.00 delivery fee for customers in downtown Vancouver and a $7.50 delivery fee for customers in other areas that we are currently servicing.
How
do I pay for your service?
We will email you an invoice with your order details and itemized total.
You can sign up to pay by Visa, Mastercard, or American Express.
Do
you have a price list?
Yes. Unlike many traditional dry cleaners, we provide a
price list so you know what charges to expect. Standard Service prices are in the middle range of cleaners prices in downtown
Vancouver. Call us if you have any questions on the price of a particular item.
Do you have
a minimum order requirement?
No, we do not have minimum orders. Our delivery service is free regardless of the order size, but in rare cases we reserve the right to modify or discontinue our service to customers whose low order volumes persist over an extended period of time.
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